International visitor arrivals from the Asia-Pacific are projected to grow by 5.5% annually from 2018 to 20231, and Singapore’s tourism is poised for growth, with exciting tourism developments on the horizon.

To ride this growth, the local hotel industry must continue to innovate and transform to seize opportunities and overcome challenges from increased competition, manpower shortage, and changing guest expectations. It is vital for hotels to understand and leverage emerging technologies to augment existing processes, as this will help optimise productivity, enhance service delivery, and ultimately, grow profitability.

The Hotel Innovation Committee (HIC), led by the Singapore Hotel Association and supported by the Singapore Tourism Board, serves this need by identifying innovative solutions that will benefit and transform the hotel industry.

Read full report: Smart Hotel Technology Guide 2019